1. What types of jewelry does kistonejewelry sell?
We offer handcrafted creative jewelry, custom souvenir necklaces, and necklaces featuring maple leaves and various artistic patterns. We also provide personalized designs upon request.
2. Can I customize my necklace?
Yes. We specialize in custom souvenir necklaces and personalized engravings. You can add names, dates, initials, or special symbols to create a meaningful keepsake.
3. What materials do you use in your jewelry?
Our jewelry is crafted using high-quality metals and materials chosen for durability, comfort, and long-lasting shine. Specific materials depend on each design.
4. How long does a custom order take?
Custom pieces typically take 3–7 business days to design and produce. Processing time may vary depending on complexity.
5. Do you offer gift packaging?
Yes. All our jewelry comes in elegant gift-ready packaging, perfect for birthdays, anniversaries, celebrations, or special moments.
6. Are your maple leaf–pattern necklaces handmade?
Yes. Each piece is handcrafted, and the maple leaf patterns are carefully printed or engraved to ensure fine detail and artistic quality.
7. What if I need a special design that’s not listed on your website?
You may contact us with your idea. Our design team will review your request and let you know if we can create a fully custom piece for you.
8. Do you ship internationally?
Yes. We provide worldwide shipping options. Shipping times vary by destination.
9. How should I care for my jewelry?
We recommend keeping your jewelry dry, storing it separately in a soft pouch, and avoiding contact with chemicals or perfumes to maintain its shine.
10. What is your return or exchange policy?
Non-custom items can be returned or exchanged within 30 days of receipt. Custom or personalized pieces are non-returnable unless damaged or defective upon arrival.